Terms of Service

Terms of Service, full text Scroll to read it all.

Effective October 10, 2026

These terms cover your use of hiretangible.com, operated by Tangible Holdings, Inc., trading as Tangible. They do not set the terms of anything you pay us for - those are in the agreement you are shown and asked to accept before any payment is taken.

What this site is

Information about Tangible’s services, and the place to open a House Account. Descriptions of our services and any prices shown are an invitation to get in touch or to sign up, not an offer that becomes a contract when you submit a form.

Getting in touch

Submitting a form or sending us a text starts a conversation. If you book a consultation, we hold that time and call you then. A consultation is free and commits you to nothing. No work is booked and nothing is owed until we both agree the work and, where there is a payment, you accept the agreement for it.

Your House Account

A House Account is a membership, paid for when you open it, before any collection happens. You choose a plan - Tended or Covered - and it is charged again on a repeating schedule until you cancel: monthly, or once a year on an annual plan. Before you pay, we show you a separate Recurring Billing Authorization that sets out the plan you chose, what it includes, the exact amount, the dates we charge it, how to stop renewing or cancel outright, and what we do and do not refund. You accept that wording explicitly and we keep a copy of it. It governs your House Account; this page does not.

You can see and manage your House Account at hiretangible.com/account. We sign you in with a link sent to the email address on your account; please keep that inbox secure.

Home services

Our home services, help around the house by the hour, are booked and paid online, and each booking has its own service agreement, shown to you and accepted before you pay.

We serve a defined set of towns. If your address is outside it we will say so and keep your details rather than turn you away, but we cannot commit to work outside the area.

SMS Terms

By providing your mobile number to Tangible (Tangible Holdings, Inc.), you agree to receive text messages about your request, including confirmations, scheduling, and questions about the job. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

The agreement you accept is separate

Before any payment, you are shown the agreement covering what you are paying for - the Recurring Billing Authorization for a House Account, or the service agreement for other work - including what is included, what it costs, cancellation, and responsibility for property and for what is taken away. You accept it explicitly, and we store the wording you were shown along with the date and time. That agreement governs. Where it and this page differ, the agreement wins.

Using the site

Please do not:

  • submit someone else's personal details, or a phone number or email address that is not yours to give;
  • use a sign-in link, or a House Account, that is not yours;
  • try to break, overload, probe or gain unauthorized access to the site or the systems behind it;
  • scrape or republish the site's content commercially;
  • upload anything unlawful, or anything you do not have the right to send us.

Photographs and messages you send us are yours. You give us permission to use them to quote, plan and carry out the work. We do not publish them without asking you first.

Accuracy and availability

We keep the site accurate but cannot promise it is complete, current or error-free, and we cannot promise it is always available. The price you pay is the one shown at checkout and set out in the agreement you accept.

Our responsibility for the site

The website is provided as it is. To the extent the law allows, we are not liable for loss arising from using it, from being unable to use it, or from relying on information on it. Nothing here limits liability that cannot lawfully be limited, and nothing here limits our responsibility for anything you pay us for, which the agreement you accepted covers.

Our name and content

The Tangible name, logo and the text and design of this site belong to us. You may link to the site freely.

Changes

We may update these terms. The effective date at the top changes when we do, and the version in force is the one published when you use the site.

Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, and the courts of Massachusetts have jurisdiction over any dispute about them.

Contact

Tangible Holdings, Inc., Manchester-by-the-Sea, MA.
hello@hiretangible.com
(978) 595-0099