Privacy Policy

Effective October 15, 2026

Tangible Holdings, Inc. trades as Tangible and operates hiretangible.com. This page describes what we collect when you get in touch, open a House Account or pay us for work, why we hold it, and who else sees it. It describes what the site actually does - not what a policy template says a website might do.

What we collect

Only what the work needs:

• When you fill in a form or open a House Account: your name, mobile number, email address, the address of the property, and whatever you tell us about it, such as where your covered spot is or how you heard about us, and, if you came from one of our ads, which ad it was.
• When you text us: the message, any photos or videos attached to it, and the number it came from.
• When you agree to something: the date and time, the exact wording you were shown, your IP address and your browser's user-agent string. This applies to the text-message consent on our forms, to the billing authorization you accept when you open a House Account, and to any service agreement you accept before paying for other work.
• When you pay: your card details are entered on Stripe's own checkout page and never reach our servers. We receive a confirmation, a customer reference and the status of your plan.
• When we do the work: a note of each visit, for example whether we collected, and photos we take to record a job.

Your House Account

Members can see and manage their House Account at hiretangible.com/account. There are no passwords. We sign you in with a link sent to the email address on your account, so anyone who can open that inbox can use the link. Keep your email secure, and call us if you think someone else has used it.

Cookies and analytics

We use Cloudflare Web Analytics to count page views. It is cookieless, it does not fingerprint visitors, and it does not follow anyone across other websites. It tells us that a page was viewed, not who viewed it.

We also keep our own counts, in our own database. When you arrive from a link we have advertised, that link carries a short code naming the advert, not you, and we add one to a daily tally of how many people arrived with that code and which of our pages were opened. When you arrive without such a link, we look at the address of the site you came from just long enough to choose one word for where it was - a search engine, an AI assistant, Facebook or Instagram, another website, or nothing at all if you typed us in or followed a bookmark - and we add one to a tally of that word. The address itself is not kept in our counts; our hosting provider's request logs hold it for 3 days and then delete it. The tallies hold a date, a code or a word, and a number: no name, no address, no device, no record of who looked at what or in what order. They tell us whether an advert or a mention brought anyone, not who came.

Text messages

If you give us your mobile number on a form, we may text you about your request — confirmations, scheduling and questions about the job. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop, or HELP for help. Stopping messages does not cancel any work; call us for that.

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with the messaging provider that carries the message, for the sole purpose of delivering it.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Who else sees your information

It reaches the following companies:

• Neon - the database holding House Accounts, visits and messages, hosted in the United States.
• Cloudflare - serves the website and stores photos and videos you send us.
• Twilio - carries text messages and picture messages.
• Stripe - takes payments, runs House Account billing, and holds the card details we never see.
• Resend - sends our emails: receipts, welcome emails and sign-in links.
• Google - our email, the calendar a booked consultation is written into, and counting which of our ads led to a booking.
• Meta - counting which of our ads led to a booking.

Beyond those, we share information only if the law requires it, or if we need it to establish or defend a legal claim - for example, showing what an agreement said when a payment is disputed.

Photos you send us, and photos we take

Photos and videos texted to us are copied off the messaging provider's servers into our own storage, so they live with the rest of your account rather than in a third party's message log. They are used to understand the job, to find your covered spot, to quote and to do the work. Photos we take at your property are used only to record the job. We never publish either kind without asking you first.

How long we keep it

House Accounts, agreements, payment records and the messages attached to them are kept as business and tax records. Inquiries that never become work are kept so we can pick up the conversation if you come back. We have not set a fixed deletion schedule yet; when we do, it will be published here.

Asking us for a copy, or to delete it

Write to us and we will tell you what we hold about you, correct it, or delete it. The exception is anything we are required to keep - tax records, and the evidence attached to a payment or an agreement while it could still be disputed. We will say so plainly rather than quietly keeping it.

Children

This is a service for householders. It is not directed at children and we do not knowingly collect information from them.

Changes

If this policy changes materially we will change the effective date at the top. We do not backdate it.

Contact

Tangible Holdings, Inc., Manchester-by-the-Sea, MA.
hello@hiretangible.com
(978) 595-0099